Spooler Terms of Service

Last updated: 23 September 2026

These terms govern your use of the Spooler hosted message queue service at
spooler.sh, console.spooler.sh and api.spooler.sh (the "Service"). By creating
an account or using the Service you agree to them. If you use the Service on
behalf of an organisation, you confirm that you have authority to bind it, and
"you" means that organisation.


1. Who provides the Service

The Service is provided by Sergey Kamardin, a sole trader established in the
United Kingdom, trading as Spooler ("Spooler", "we", "us").

Trading address: 18 Margaret Street, Brighton BN2 1TS
Contact: sergey@spooler.sh

The Service is offered to businesses and to individuals acting in the course of
a business or profession. It is not intended for consumers. If you are a
consumer under applicable law, nothing in these terms affects the rights you
have by law.


2. Your account

2.1 You must give accurate account details and keep them current.

2.2 You are responsible for everything done through your account and your API
keys, whether or not you authorised it, until you tell us the keys are
compromised and we have had a reasonable time to act. Keep keys secret, rotate
them when you suspect exposure, and revoke keys you no longer need.

2.3 You must be at least 18 years old to hold an account.


3. The Service

3.1 The Service accepts messages, holds them durably for the retention period
of the queue they are in, delivers them to your consumers under a lease, and
removes them when acknowledged or when their retention expires. How the Service
behaves is described at docs.spooler.sh (the "Docs"). The Docs describe the
Service as it is; they are not a promise of how it will be in future.

3.2 Each plan carries limits: on spools, queues, stored messages, stored data,
replicas, retention, message size and request rate. The limits of your plan are
shown at sign-up and in the console. When a limit is reached the Service
refuses the operation and reports why; it does not silently drop or truncate.

3.3 We may change the Service, including by adding, changing or removing
features, and by changing plans and limits. Where a change materially reduces
what your plan provides we will give you at least 30 days' notice by email
before it takes effect. We may make changes without notice where needed for
security, legal compliance or to prevent abuse.

3.4 We aim to keep the Service available but do not guarantee any level of
availability. We may suspend the Service for maintenance and will try to give
notice where practical. There is no service-level agreement unless we have
signed one with you.

3.5 Support is by email at the address above. We respond as our capacity allows
and do not commit to response times.


4. Plans, trials and payment

4.1 The Service is sold as monthly plans. The plans and their prices are shown
at spooler.sh/#pricing and in the console. Prices are in the currency shown and
exclude VAT and any other applicable taxes, which are added where we are
required to charge them.

4.2 A plan may start with a trial of the length shown at sign-up. Some trials
require a payment card at sign-up and some do not; which applies is shown
before you start. Unless you cancel before the trial ends, the plan continues
as a paid subscription and the first payment is taken when the trial ends.

4.3 Subscriptions are billed monthly in advance and renew automatically each
month until cancelled. Payment is taken by card through our payment provider.
You authorise us to charge the card on file for each renewal.

4.4 You may cancel at any time in the console. Cancellation takes effect at the
end of the current billing month; you keep access until then. We do not refund
the current month or any earlier month, except where the law requires it or we
choose to.

4.5 If a payment fails we will retry and notify you. If payment is still
outstanding after a reasonable period we may suspend the Service, and after
continued non-payment terminate your account under section 8.

4.6 We may change prices. A price change applies to your subscription from the
first renewal that is at least 30 days after we notify you by email. If you do
not accept the new price, cancel before that renewal.


5. Your data

5.1 The messages you send through the Service, and the data in them, are yours
("Customer Data"). You grant us only the rights needed to store, process,
deliver and back up Customer Data to provide the Service, and to comply with
law.

5.2 The Service deletes messages by design: when acknowledged, when discarded,
and when their retention expires. Deleted messages cannot be recovered.
Retention is a property of your queues and plan; setting it and consuming in
time is your responsibility.

5.3 The Service is a transit and buffering system, not a system of record. Keep
your own copy of anything you cannot afford to lose.

5.4 Where Customer Data contains personal data, you are the controller and we
are the processor. We process it only on your instructions as expressed through
your use of the Service, keep it confidential, protect it with appropriate
technical and organisational measures, and delete it in line with section 5.2
and section 8. Our data policy at spooler.sh/legal/data-policy.txt says
where data is stored, who our sub-processors are, and how we handle
personal data; it forms part of these terms.

5.5 You must not send through the Service any data that you are not entitled to
send, any data whose processing by us would breach the law, or any special
category, payment card, or similarly regulated data, unless we have agreed to
it in writing.

5.6 We may collect and use metadata about your use of the Service, such as
request counts, sizes and timings, to operate, secure, bill for and improve the
Service. Metadata does not include the content of your messages.


6. Acceptable use

You must not use the Service to:

(a) break the law or infringe anyone's rights; (b) send, store or deliver
malicious code; (c) attack, probe or overload the Service or anyone else's
systems, or try to get around plan limits, rate limits or security controls;
(d) resell or provide the Service to third parties as a service of your own
without our written agreement; (e) reverse engineer any part of the Service,
except to the extent the law allows this notwithstanding.

We may suspend access to protect the Service or other customers while we
investigate a suspected breach.


7. Intellectual property

7.1 We own the Service, its software, documentation, brand and all improvements
to them. These terms give you a non-exclusive, non-transferable right to use
the Service for your own business while your account is in good standing, and
nothing more.

7.2 The local evaluation image is licensed separately under the Spooler
Local Evaluation License at spooler.sh/legal/spooler-evaluation-license.txt.

7.3 If you send us feedback about the Service, we may use it without obligation
to you.


8. Suspension and termination

8.1 You may close your account at any time in the console.

8.2 We may suspend or terminate your account, with notice where practical, if
you breach these terms, do not pay, or use the Service in a way that harms it
or others; and on 30 days' notice for any other reason.

8.3 We may withdraw the Service altogether on at least 90 days' notice by
email. Any prepaid fees for the period after withdrawal will be refunded.

8.4 On termination your access ends and, after a short grace period, we delete
your Customer Data. Messages already past retention or acknowledged are gone
before that under section 5.2. Sections that by their nature should survive
termination, including 5, 7, 9, 10, 11 and 13, survive.


9. Warranties

9.1 The Service is provided "as is" and "as available". To the fullest extent
the law allows, we exclude all warranties, conditions and terms not expressly
stated in these terms, including any implied by statute, common law or custom,
and any warranty that the Service will be uninterrupted, error-free, secure, or
meet your requirements.

9.2 You are responsible for deciding whether the Service is suitable for your
purpose, for the design of the systems you connect to it, and for handling its
documented failure modes, including redelivery, duplicates where you have not
configured deduplication, and deletion at retention.


10. Liability

10.1 Nothing in these terms excludes or limits our liability for death or
personal injury caused by our negligence, for fraud or fraudulent
misrepresentation, or for anything else that cannot lawfully be excluded or
limited.

10.2 Subject to 10.1, we are not liable, whether in contract, tort (including
negligence), breach of statutory duty or otherwise, for:

(a) loss of profit, revenue, business, contracts or anticipated savings; (b)
loss of, or damage to, data, including messages deleted under section 5.2 and
messages lost because you did not consume them in time; (c) loss of use or
downtime; (d) any indirect or consequential loss.

10.3 Subject to 10.1 and 10.2, our total liability to you arising out of or in
connection with these terms and the Service, however arising, for all events
occurring in any one monthly billing period, is limited to the greater of the
fees you paid to us for the Service for that billing period and GBP 100. So
where you have paid no fees for that period, for example during a trial without
a card, our total liability for that period is limited to GBP 100.

10.4 The Service is priced on the basis of these limits and exclusions. You
accept that they are reasonable given the price of the Service and your ability
to keep your own copies of data and to insure against loss.


11. Indemnity

You will indemnify us against any claim, loss, cost or liability, including
reasonable legal fees, arising from Customer Data, your use of the Service in
breach of these terms, or your breach of the law.


12. Changes to these terms

We may change these terms. For material changes we will notify you by email at
least 30 days before they take effect. Continuing to use the Service after that
date means you accept the changed terms. If you do not accept them, close your
account before that date. The current terms are always at
spooler.sh/legal/terms-of-service.txt.


13. General

13.1 These terms, together with any plan details shown at sign-up and any
written agreement we sign with you, are the whole agreement between us about
the Service. They replace anything earlier, and neither of us relies on any
statement not set out in them.

13.2 You may not transfer your rights under these terms without our written
consent. We may transfer ours to a successor of the business on notice to you.

13.3 If any part of these terms is found unenforceable, the rest stays in
force.

13.4 Neither of us is liable for failure caused by events outside our
reasonable control, except that this does not excuse payment.

13.5 Notices to you go to the email address on your account. Notices to us go
to the contact address above.

13.6 These terms are governed by the laws of England and Wales, and the courts
of England and Wales have exclusive jurisdiction over any dispute arising out
of or in connection with them.